Senator Kristin Corrado’s legislation, approved today by the Senate Transportation Committee, would protect rideshare app users from scammers who are targeting the popular transportation alternatives.
Sen. Kristin Corrado’s legislation, approved by the Senate Transportation Committee, would protect rideshare app users from scammers who are targeting the popular transportation alternatives. (Flickr)
“The convenience of a ride across town on Uber or Lyft can take a wrong turn in a hurry if cyber criminals get access to the account,” said Corrado (R-40). “This bill is about protecting the identity, privacy and savings of unsuspecting users who could be targeted through the app.”
Corrado’s bill would require any transportation network company – like Uber, Lyft, Zipcar – to provide immediate notification to customers when a change or update has been made to their account. These notices would include changes to passwords, email addresses, and phone numbers on the account, or when there is unusual activity associated with the customer account.
“Identity theft and cyber hacking is a growing problem, and every industry is vulnerable. This bill will help ensure that riders are made aware of questionable and potentially costly transactions before the damage is too severe,” Corrado said. “This is a commonsense complement to existing law enacted to provide for the safety of rideshare riders and passengers.”
Rideshare companies maintain extensive databases of customer data, including payment information, the location of devices, pickups and deliveries, and personal information.
Corrado’s bill would also require transportation network companies to provide round-the-clock access to live customer service representatives to resolve issues with changes to info and disputed charges.