How to Report Power Outages and Downed Power Lines
In preparation for Hurricane Sandy, expected to hit New Jersey early next week, local utility companies have provided information on how customers can stay safe and report power disruptions and downed power lines.
To report downed wires or power outages, customers should call PSE&G’s Customer Service line at 1-800-436-PSEG. PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative. If you have specific information regarding damage to wires, transformers or poles, we ask that you speak with a representative to provide that information.
Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com. General outage activity throughout our service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather.
In addition, if outages are widespread, the utility will activate its Twitter page to keep the public informed about our restoration progress. Sign up as a follower at http://twitter.com/psegdelivers to monitor restoration progress.
To report an outage, please dial: 1-888 LIGHTSS (544-4877).
For updated information on the company’s storm preparation efforts, current outages, storm restoration process and tips for staying safe, visit the 24/7PowerCenter at www.firstenergycorp.com/outages_help.
Updates from JCP&L will also be available on Twitter at http://twitter.com/JCP_L.
Red Cross Urges New Jersey to Plan for Hurricane Sandy
The American Red Cross North Jersey Region is monitoring Hurricane Sandy as it heads north along Florida’s coastline and is working closely with government and other New Jersey partners on response plans should the storm have an impact on the state. While it is still too early to predict the precise track Sandy will take, forecasters say the storm may pose a threat to New Jersey early next week.
“Now is the time to put your plans in place and shop for any supplies necessary to update your disaster kits,” says Dennis McNulty, director of Disaster Services with the American Red Cross North Jersey Region. “Discuss your communication plan with family members to make sure all household members know what to do should this storm have a major impact on New Jersey.”
Just as the Red Cross is preparing for Hurricane Sandy, people in New Jersey should take the threat of Sandy seriously and take steps now to be prepared – build a kit, make a plan and be informed. Preparation is the best protection against the dangers of hurricanes, which may bring flooding, storm surge, high winds and tornadoes.
Red Cross tools make it easier for people to make or update plans. The Hurricane App for iPhone or Android smart phones helps people create a plan, share it with household members and over social networks. In addition, a template and instructions to build a plan are available at redcross.org.
The American Red Cross recommends the following preparedness actions:
Get or assemble an emergency preparedness kit:
A portable kit, stored in a sturdy, easy to carry, water resistant container should have enough supplies for three days. Check your kit and replace perishable stock every six months. Whether you purchase a kit or choose to build your own, your three-day kit should include:
- Water – one gallon per person, per day.
- Food – non-perishable, easy-to-prepare items such as tuna fish, peanut butter, crackers, and canned fruit. Make sure to include a manual can opener.
- A battery-powered or hand-crank radio, flashlight and plenty of extra batteries.
- A first aid kit.
- Prescription and non-prescription medication items. Include medical supplies like extra hearing aid batteries, syringes, etc.
- Copies of important documents, including birth certificates, insurance policies and social security cards.
- Sanitation and personal hygiene items.
- Extra cash. ATMs and credit cards won’t work if the power is out.
- Special items for infant, elderly or disabled family members.
- One blanket or sleeping bag per person.
- Pet supplies (collar, leash, ID, food, carrier, bowls).
- Prepare a family evacuation plan:
The American Red Cross urges each and every household to develop a household disaster plan.
- Meet with your family to create a plan. Discuss the information you have gathered and why it is important to prepare for a disaster.
- Identify two meeting places; One right outside your home in case of a sudden emergency, like a fire, and one outside your neighborhood in case you can’t return home.
- Be sure to make advanced preparations for your pets. Be aware that pets may not be allowed in shelters. Contact hotels, motels, family members and animal shelters to see if they would allow pets in a disaster situation. Keep a contact list of “pet friendly” locations. If you are asked to evacuate, take your pets with you.
- Choose an out-of-area emergency contact person. During or after a disaster, it’s often easier to call long distance, especially if local phone lines are overloaded or out of service. Family members should call this person and tell them where they are. Everyone must know your emergency contact person’s phone number and email address.
- Show and explain to each family member how and when to turn off the water and electricity at the main switches. Turn gas off only if instructed by local authorities. Remember, if the gas is shut-off, only a professional can turn it back on.
- Plan your evacuation route. Use local maps and identify alternate evacuation routes from home, work and/or school. Know where you are going and how you plan to get there before you leave home.
- Find out what types of disaster are likely to occur in your area and how to prepare for each.
- Find out how local authorities will contact you during a disaster. Listen to local media broadcasts or NOAA Weather Radio for the latest storm conditions and follow the advice of local authorities.
- If you are told to evacuate, do so immediately. You may choose to evacuate sooner than alerted if you think you may need additional time.
Know what to do if a hurricane WATCH is issued:
- Listen to weather updates from your battery-powered or hand-cranked radio.
- Bring in outdoor objects such as lawn furniture, hanging plants, bicycles, toys and garden tools, anchor objects that cannot be brought inside.
- Close all windows and doors. Cover windows with storm shutters or plywood.
- If time permits, and you live in an identified surge zone, elevate furniture or move it to a higher floor to protect it from flooding.
- Fill your vehicle’s gas tank.
- Check your disaster supplies kit to make sure items have not expired.
Know what to do if a hurricane WARNING is issued:
- Listen to the advice of local officials, and leave if they tell you to do so.
- If in a manufactured home, check tie-downs and evacuate as told by local authorities.
- Secure your home by unplugging appliances and turning off electricity and the main water valve.
- If you are not advised to evacuate, stay inside, away from windows, skylights and glass doors.
- Do NOT use open flames, such as candles and kerosene lamps, as a source of light.
- If power is lost, turn off appliances to reduce damage from a power surge when electricity is restored.
For more information about hurricane preparedness, visit www.redcross.org.